Redstring — Support
Need a hand with Redstring: Phone Detective? Most answers are below. If you still need help, email us — we read every message.
Email yildirim.oguz18@gmail.com. We usually reply within 2 business days.
Open the paywall and tap “Restore”. Purchases are tied to your Apple Account, so they restore on any device signed in with the same account.
On your iPhone: Settings → tap your name → Subscriptions → Redstring. You can cancel there anytime; access continues until the end of the paid period. The Lifetime unlock is a one-time purchase and never renews.
Inside the client chat, tap the 💡 button for a hint. You get up to three hints per question, each more specific — they point you toward the evidence without giving the answer away.
No. Every phone, message, photo and person in Redstring is fictional content bundled with the app. It never accesses your real data. See our Privacy Policy.
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Progress is stored on your device per case. Reinstalling or switching devices can reset it; your purchases still restore via “Restore”. If something looks wrong, email us with your device model and iOS version.